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FAQs

What steps are we taking to prevent the spread of Covid-19 in our clinic?

We are taking virus spread control extremely seriously and we are taking every step possible to reduce risk to our staff and patients. Firstly we are screening clinicians and patients making sure that they are symptom free, have not been in contact with anyone with Covid-19 symptoms for at least 14 days and are not in any high risk categories.

At face to face appointments our Clinicians will be wearing full PPE including single use gloves, aprons, masks and goggles. We are also asking patients to bring gloves and basic masks to wear at appointments.

We are asking patients to wait outside as to prevent the risk of passing within 2 meters in the clinic. All windows will remain open to improve room ventilation. All contact surfaces will be disinfected after every patient, we have strict protocols to ensure that this occurs consistently and thoroughly between patients. All payments will be processed online to reduce the need to touch surfaces and speed the process of entering and leaving the clinic.

If you have any further concerns please contact us, we are more than happy to discuss this in more detail with you.

Who should I see?
All of our clinicians are extensively qualified and work in very similar ways using a mix of gentle manual techniques, soft tissue techniques (like massage and myofascial release), dry needling, instrument assisted techniques, percussion massage, taping and rehab.

As we all work in similar ways in 1 hour or 30 minute appointments it comes down to availability and your preferences. We can discuss your case between clinicians if you so wish. Ricky is also qualified to provide shockwave therapy.

If you’re still unsure give us a call or send us an email, we’d be very happy to assist you.

How many appointments will I need?
You will not be advised a lengthy/ intensive treatment plan here, we pride ourselves in being honest and totally transparent by specifically tailoring treatment and exercise programs to your needs. We educate you so you own your recovery, getting you back to your best quickly whilst providing long term solutions, not just temporary fixes.

Expect 3-10 sessions to reduce pain and improve function. Treatment frequency reduces as your symptoms decrease or mobility/ postural imbalances are restored. Many people then like to use our services periodically to improve mobility and reduce chances of recurrence.

If we can’t help you we quickly send GP letters or letters to specialists to direct you to the right place.

Can I speak to the clinician before my appointment?
Of course! We’d be happy to speak with you beforehand, just make the request with reception and we will ring you back as soon as possible.
Do you work with health insurance providers?
Yes! Bupa, Axa, Vitality, Cigna, WPA & more. Call us if you’re unsure.
What’s your cancellation Policy?
We would be grateful if you could give 24 hours notice of cancellation. Not turning up to an appointment or cancelling within the 24 hour period will incur a charge of 50% or the full appointment fee.
What should I wear to an appointment?
Just wear comfortable clothes, we have shorts here but we advise you bring your own if your complaint is from the lower back down. Wearing a top that allows access to the neck and shoulders is preferred when your complaint is around the neck and shoulder area.
How can I get there?
We’re positioned above a bike shop so bicycles can be stored inside, safely.

Trains run from Waterloo and Richmond to Mortlake station. It’s then a 5 minute walk from there.

There are many bus routes running along the Upper Richmond Road, stopping opposite at Richmond Park Road if travelling towards Richmond or just 40 meters on the same side of the road if travelling towards Putney (Thornton Rd).

The 33 runs from Hammersmith and the 337/493/430 from Putney/ Clapham and Richmond

Where can I park?
There are usually parking spaces on our road (Milton Rd) which is accessible from Sheen Lane and is a dead end. Parking is prohibited on Milton Rd from 10am-12pm only. Parking is always free on Richmond Park Road however parking spaces can be hard to come by.

If you plan to shop at Waitrose you can park free for 2 hours.

What can I expect from the first session?
We will take a full history, complete a full neuro-orthopaedic examination, explain our findings then start treatment if appropriate.

Treatment is tailored to your needs but can include manual therapies (Chiro / Osteo), soft tissue treatments (massage, instrument assisted techniques, percussion massage, active myofascial release), dry needling/ acupuncture, kinesio taping, shockwave therapy (if appropriate) and rehab exercises.

You will be sent a full exercise program and diagnosis available to download in app form or accessed via email. You have contact and feedback directly with your therapist via Physiapp.

Ready To Book?

If you're ready to book your appointment click below to book online. Otherwise, if you have any questions please get in touch with us on 0203 150 1533 or email at info@summitwellbeing.co.uk

What our clients say

“Ricky is great! earlier this year I was training for my first Ironman and was having lower back issues, when I came to Ricky I wasn’t even able to rin 1km run, the prospect of completeing Ironman felt like a a pipe dream. Ricky got me back up and (quite litterally) running again! Now I dont’ want to diminish my hard work in this whole finishing an ironman thing, however, if it wasn’t for Ricky I wouldn’t have got to the start line! If you need a Chiropractor, Osteopath or Sport Massage the people (including Ricky) at Summit Wellbeing are fantastic….if you don’t beleive me just look at my face!…they too can make you this happy…go on! Go and see them! Treat yourself!”

- Ian

"I had a great couple of sessions with Chris – having gone in with daily headaches and a history of spasms and restriction in the neck and mid back, I saw almost immediate improvements. The first session included a detailed discovery, some acupuncture, massage and a small manipulation – I felt immediately looser, and the following day was even better still. Chris was quick to hone in on the problem, and targeted it straight away. A really great experience.”

- Jamie